Find out here the who's who and the what's what

Tuesday, May 29, 2007

What's New?

From Mannatech Inc. :

Tracking Shipments:

The ability to track your shipments from the order detail page, under “Manage my Orders,” will be linking directly to the shipping carrier for US, Korea and Japan. For Canada we will initially display the tracking number but you will be required to use that number to go to the shipping carrier’s website to track the actual package. In the near future we will add the ability to directly link to the carriers website from within your order detail page. In the near future we will also be adding this feature for Australia, New Zealand and Taiwan.


We added your renewal business period date directly on the top of the “My Organization” page under “Manage my Business”. We previously had problems with some of our associates’ renewal dates that were incorrectly displaying renewal status. This problem should no longer be occurring.

Account Numbers:

We have put in place additional web queues/processors to ensure you are receiving your account number information within minutes. Also, you now have the ability to utilise the new associate account number and register another associate under them or set up their automatic order. Remember when you are on your “Manage my Orders” page you must click on your refresh button at the top of your web browser so that the new account number will be displayed.*

*There may be certain times when you are not able to receive the new account number or order confirmations within minutes and it would be for one of two reasons:
First, when the registration order goes on address hold for verification, or
Second, to serve you better, we designed the new website to minimise the down time and significantly improve the availability of your website. If you remember, the old site would not allow access to your secure area of the website and Success Tracker when we were doing maintenance. We are now able to do maintenance work on the website, Global View and Success Tracker without having to shut down your ability to use your website so, virtually, ordering and Success Tracker is available 24/7. If you are not receiving it within minutes either of these two scenarios is occurring.

Other issues that we have fixed include:

  • Direct Debit in Canada ability to modify your Auto Order
  • More details regarding orders in exception under “My Mannatech” and “Manage my Orders”
  • Duplicate lines on Auto Order were incorrectly displaying
  • Logged In Sponsor/Enroller emails are being sent out again.


Another key focus for the next two weeks is around improvements to MannaPages with ability to browse products by product category and product detail pages to include Dr. Steve Nugent’s product videos. In addition, we are improving your ability to Manage Your Downline Automatic Orders. We will be adding several enhancements including a button so that you can “add” downline associate’s automatic orders provided you have their credit card details, the ability to sort the list by account number or name, and the ability to search the list.

Automatic Orders:

Also, as a reminder, you no longer have to cancel your automatic order to change your generation date. All you have to do is modify your automatic order under the “Manage my Orders” page, “Automatic Order” section. You have the ability to change your product s, shipping, billing and next generation date which can be moved out up to 3 BP’s. Remember, changes to your automatic order need to be made a minimum of 3 days prior to your next generation date.

We have heard reports regarding Associates receiving errors in ordering when they are using the browser “back” button. We encourage you to use the “previous” button when doing an order online.

Again, we regret any inconvenience caused to you and assure you that we are working diligently to remedy these situations as quickly as possible. As always, we appreciate your patience and understanding while we transition into our new computer system.

MANNAPAGE UPDATE – Landen Fredrick

There is a major effort under way to improve MannaPages based upon input from Associates and the survey results obtained from the field. Some initial key updates will be made to the shopping cart and product detail page including category pages and pricing. MannaPages will continue to be improved on an on-going basis.

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